Returns & Exchanges
If you're not happy with your purchase, we want you to let us know. Please send us an email to firstname.lastname@example.org and we'll sort something out.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We are happy for you to return any items as long as they are in original, new, unworn and resalable condition and still have all tags attached. We do not accept returns of items that are not in their original condition, are damaged or missing parts for reasons not due to our error. Neither can we accept items that are returned more than 14 days after delivery. Please see below for items that are considered final sale and cannot be returned.
Return postage needs to be paid for by the customer. We recommend selecting a tracked service. Postage cost will be deducted from your return, regardless of whether you had free postage at point of order.
To start a return, you please email us at email@example.com with your name, order number, items you wish to return and reason for return. Items sent back to us without first requesting a return will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed less the cost of shipping, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10 days for the refund to be processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale, Sample, Seasonal and Outlet Items
Sale, sample, seasonal holiday and outlet items including items sold during our End of Season or Year Sale, Summer Sale, Sunny Sale and similar sales, as well as any item discounted 40% or more are FINAL SALE and cannot be returned, exchanged or refunded.